Financial Policy
Understanding your financial responsibilities and payment options at Hope Wellness
Last updated: July 2024
Insurance
Hope Wellness participates with many insurance plans. As a courtesy to our patients, we will file claims with your insurance carrier. However, you are ultimately responsible for payment of your bill.
Insurance Verification
Prior to your appointment, we will verify your insurance coverage and benefits. Please bring your insurance card to each visit. It is your responsibility to inform us of any changes to your insurance coverage.
In-Network vs. Out-of-Network
If Hope Wellness is in-network with your insurance plan, we have agreed to accept the insurance company's allowed amount for covered services. If we are out-of-network with your insurance plan, you may have higher out-of-pocket costs.
Copayments, Deductibles, and Coinsurance
Copayments are due at the time of service. Deductibles and coinsurance amounts will be billed to you after your insurance has processed your claim. You are responsible for any portion of your treatment that your insurance does not cover.
Payment Options
Hope Wellness offers several convenient payment options to accommodate your needs:
Accepted Payment Methods
- Online payments through our patient portal
Payment Plans
We understand that healthcare costs can be significant. If you are unable to pay your balance in full, please contact our billing department to discuss payment plan options. We are committed to working with you to establish a reasonable payment schedule.
Billing Procedures
Statements
You will receive a monthly statement if you have a balance due. Payment is expected within 30 days of the statement date. If your insurance company has not paid your claim within 45 days, the balance becomes your responsibility.
Late Payments
Accounts with balances over 90 days past due may be referred to a collection agency. If your account is sent to collections, you may be responsible for any collection fees, attorney fees, and court costs.
Returned Checks
There is a $25 fee for any checks returned by the bank for insufficient funds. After a returned check, we may require payment by credit card, cash, or money order.
Questions About Your Bill
If you have questions about your bill or need assistance understanding your financial responsibility, please contact our billing department:
Hope Wellness Billing Department
Phone: (630) 800-3930
Email: billing@hopewmc.com
Hours: Monday-Friday, 8:00 AM - 5:00 PM
Our billing specialists are available to help you understand your insurance benefits, explain your bill, set up payment plans, and answer any questions you may have about our financial policies.
Related Policies
Need Help With Your Bill?
Our billing specialists are here to help you understand your financial responsibilities and explore payment options.